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September 5, 2010

[ f.a.q. ]

the most common questions

click each question for the answer below

How much does a website cost?

Website cost can vary greatly depending on the type of website, services needed, specific features etc. We do NOT offer website packages with a limited number of pages and/or graphics as that only moves away from a complete custom solution that is right for you.

Check out the rates and pricing section for the latest service rates, and average cost and time estimates for various service types offered by AI.

How long does it take to design a website?

Most basic websites take roughly 2-4 weeks. Customized shopping cart, and content management based websites take about 3-6 weeks as they require much more configuration and design/development work. We try not to overload the schedule at any time so we can keep with these estimates as well as keep client projects flowing.

For rush jobs, an exclusive priority fee may apply for larger projects.

How do I set up my own website address/URL?

You will have to secure your own website address and hosting account prior to or during the website development period. This will require external fees which are paid to the host rather than Art Interactions. If you do not know where to do this, we strongly recommend Doteasy Website Hosting. See external fees listed below for more information.

Can I update my website myself?

Yes. There are several options for updating your website. If you wish to mange your own website after it's initial launch, we recommend a CMS (Content Management System) which allows you to update your entire site from one secure and easy to use back end admin area. We will also train you on how the CMS works as well as best practices in using the CMS.

Ecommerce website has a built in CMS and back end management area that allows you to update and manage products, orders, website customers, custom content pages and more. Again, we will train you on proper management techniques and best practices.

For static and flash based websites, we offer maintenance and update packages as there is no CMS included in these types of websites. Unfortunately we can not train in website coding and Flash which is required for updating a website that does not include any kind of CMS solution.

Will my website look the same in every browser?

Yes. We test each website in the latest versions of Mozilla Firefox, Internet Explorer, Safari, Opera, and the new Google Chrome web browsers before releasing it for the to public view. We also code each website based on current W3C web standards so each site is guaranteed to appear uniform throughout each browser. For more information on website coding standards, visit www.w3c.org.

Are there any external costs?

For each website, you will need to secure your own domain name/website address as well as hosting. The hosting and domain name fees are not paid to Art Interactions, but to whatever hosting provider you choose. If you do not have a preferred host or do not know where to find one, we strongly recommend Doteasy Web Hosting for all of our clients. We have been a Doteasy customer for several years,a nd have always been given the best web hosting service anyone could ask for.

Outside of hosting fees, customers with ecommerce websites are required to purchase an SSL (Secure Socket Layer) certificate for encrypting customer credit card and other fragile user data being sent through your website over the internet. Ecommerce website also require an online merchant account for payment processing. This may be something like Authorize.net, Paypal, etc. Again these merchant fees are not paid to Art Interactions, but to an external provider of these services.

If there are any other external fees required for your website, we will do our best to inform you in advance so you may choose if you want to go that route or not. However, it is very rare that you need anything beyond the external fees listed above.

How do I know what website features I need?

If you are unsure on the website features that you might need, we will help you figure this out during the consulting and project planning stages. We will go through various websites, and take into consideration what visual features as well as functionality related features you like from other websites to determine the best plan of action for your own website. Certain features may entail extra costs so your budget is taken into consideration when deciding on adding extra features as well.

Additional features may include: shopping cart wish lists, online polls, message boards/chat, flash animations, slide shows, media players, and much more.

How do I make a payment?

Our preferred method of payment is via Paypal. Currently Paypal and check by mail are the only forms of payment that we are accepting. We can issue invoices through Paypal sent to your email address, or PDF and printed invoices for customers that would rather mail a check.

However, making payments through Paypal is much quicker, and easier for everybody. Paypal accepts Visa, Mastercard, American Express, Discover, and even your bank debit/credit card all with or without your own Paypal account.

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Copyright 2010 Professional Website Design by Art Interactions LLC : Featured in the National Website Design Directory
Art interactions is centrally located in Madisonville KY 42431 - 270 875 7115 - info@artinteractions.com